Quality Management System (EAC Branch)
The Directorate General of Shipping as maritime administration has obligation to give effect to the provisions of STCW 78 Convention as amended, as India is a party to this international instrument. In doing so, the EAC Branch of the Directorate has developed the Quality Management System highlighting the policy and objectives required to be achieved by the system. Through this system, the EAC branch aims to achieve the following
1. Demonstrate its ability to consistently provide product (certificate of competency, certificate of proficiency and associated endorsements) that meets the customer i.e. the seafarers and the ship owner requirements.
2. By ensuring compliance of the product with STCW 78 Convention as amended, statutory provisions i.e. Merchant Shipping Act, 1958 including regulatory requirements i.e. Merchant Shipping (STCW) Rules as amended, administrative orders issued by the DGS.
3. To enhance customer satisfaction i.e., seafarers and ship owners through effective application of the Quality Management System for continual improvement of the system and the assurance of conformity to the customer and above stated international treaties, statutory and regulatory requirements.
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