Seafarers Grievance Redressal Mechanism

 DG Shipping “Seafarers Grievance Redressal Mechanism” 

 1. Possible means of receipt of “Seafarers Grievances” may be by following means: a. DGS Online grievance portal b. Email c. Twitter d. Hard copy (letter) e. Social media (as Whatsapp etc.) 

2. On receipt of grievance by other means than the “Online grievance portal” such as other means as Emails, Tweet, Hard copy (letter) and Social media etc., the concerned seafarer who has raised grievance by other means may be advised by email or call by DG Shipping Official / Shipping Master to raise the grievance through the “DGS Online grievance portal” for quick and easy disposal of case online. 

3. Step by step process guide for raising online grievance: 

a) Login to E-Governance system by using User Id and Password provided by DG Shipping for other modules ( www.dgshipping.gov.in E-Governance) 

b) Go to the link  “Grievance Redressal Mechanism”

 c) Enter relevant details (* marks details are compulsory) 

d) Select Company Name 

e) Select the option “type” of grievance 

f) Fill up all relevant details and ‘Submit’ 

g) Upon submission of data, system would display “Reference No.” and same application would be sent to the concerned “Shipping Master” 

h) The concerned “Shipping Master” would examine the matter within two (02) working days and provide necessary solutions 

i) Grievances would be processed and seafarer would be queried back within two (02) working days with details or closure details would be communicated online 

j) Seafarer can “view” the status of grievance by clicking “view” status

 k) If queried back requesting further details, the same may be provided by the seafarer 

l) If grievances are un-answered, you may contact the respective jurisdictional Shipping Masters by following email id after two (02) working days:

 sm-mum-ship@gov.in for Mumbai, 

sm-kol-ship@gov.in for Kolkata, 

sm-chn-ship@gov.in for Chennai