Seafarers Grievance Redressal Mechanism

 DG Shipping “Seafarers Grievance Redressal Mechanism” 

 1. Possible means of receipt of “Seafarers Grievances” may be by following means: a. DGS Online grievance portal b. Email c. Twitter d. Hard copy (letter) e. Social media (as Whatsapp etc.) 

2. On receipt of grievance by other means than the “Online grievance portal” such as other means as Emails, Tweet, Hard copy (letter) and Social media etc., the concerned seafarer who has raised grievance by other means may be advised by email or call by DG Shipping Official / Shipping Master to raise the grievance through the “DGS Online grievance portal” for quick and easy disposal of case online. 

3. Step by step process guide for raising online grievance: 

a) Login to E-Governance system by using User Id and Password provided by DG Shipping for other modules ( www.dgshipping.gov.in E-Governance) 

b) Go to the link  “Grievance Redressal Mechanism”

 c) Enter relevant details (* marks details are compulsory) 

d) Select Company Name 

e) Select the option “type” of grievance 

f) Fill up all relevant details and ‘Submit’ 

g) Upon submission of data, system would display “Reference No.” and same application would be sent to the concerned “Shipping Master” 

h) The concerned “Shipping Master” would examine the matter within two (02) working days and provide necessary solutions 

i) Grievances would be processed and seafarer would be queried back within two (02) working days with details or closure details would be communicated online 

j) Seafarer can “view” the status of grievance by clicking “view” status

 k) If queried back requesting further details, the same may be provided by the seafarer 

l) If grievances are un-answered, you may contact the respective jurisdictional Shipping Masters by following email id after two (02) working days:

 sm-mum-ship@gov.in for Mumbai, 

sm-kol-ship@gov.in for Kolkata, 

sm-chn-ship@gov.in for Chennai

Application for RPSL license

 Application for RPSL license

The activity of recruitment and service provider is regulated under the section 95 of Merchant shipping at 1958. The Merchant shipping recruitment and placement of seafarers rules 2005 as amended have been notified for the said purpose (SOP)

A person accompany Institute as the case may be eligible as the process the serious to obtain a RPSL May submit, its application directly to the Indian Register of Shipping and inspecting agency authorised by DG Shipping under provisions of the said rule. Director Siemens employment office DSC is the competent authority to issue the recruitment and placement of seafarers licence, notices and circulars are crew circular 9 of 2007, 2 of 2012, 2A of 2012, 3 of 2012 DGS order 22 of 2014, MSN 6 of 2013

IRS on receipt of such application undertake the requisite inspection and then forward it Inspection Report along with such application concern to do so within the prescribed time span of 15 days the date of receipt of such application.

Then examine the application and report their on inspecting agency.

. The Directorate General of Shipping,MSN 15 of 2020, dated 20th November, 2020 has advised regarding development and enforcement of a CIP for RPS License holders.

2. The CIP will be conducted once every year and will replace the existing RPS inspection regime followed in India. CIP will be effective from 1st April, 2021.

3. Salient features of the program are as follows:

a.  CIP comprises of three parts;
Part A – application for the CIP to be filled online by the RPS Company.
Part B - to be filled and mandatorily assessed by Recognized Organization.
Part C - detailed inspection to be completed and submitted by Recognized organization online.
Only those RPS companies who qualify Part B will be eligible for CIP in Part C.

b. The performance of RPS companies will be graded as per detailed performance criteria (stated in Part C of CIP) developed by the Administration on various parameters.

c. The RO conducting the CIP is to be other than those who has conducted last RPS Inspection / CIP.

d. Every alternate CIP inspection is to be carried out with the participation of the DGS/ MMD Surveyors / DSEO.

e. The CIP of the existing RPS Companies is to be completed within 6 months period starting 20th November, 2020.

4. All RPS Companies operating in India are advised to be guided by above

Updating and uploading Photograph / Signature.

 Procedures to be followed for uploading Photograph / Signature. 

Details of signature 

1. The candidates who were issued INDoS numbers through Maritime Training Institutes (MTI) after the issuance of DGS Training Circular No. 08 of 2019 dated 30.04.2019 and desiring to change their photograph / signature shall follow procedures as outlined in the said Training Circular. 

2. The seafarers who were issued INDoS numbers prior to the issuance of DGS Training Circular No. 08 of 2019 dated 30.04.2019 and desiring to change their photograph / signature in order to acquire e-pass shall follow the following procedures. 

2.1. Only the seafarers who are signing ON or signing OFF shall be entertained. The permission shall not be granted if the photograph or signature is clearly visible. 

2.2. The employing company shall verify the photograph / signature of the seafarer against the passport and send change request by email to ttc-dgs@nic.in along with copy of passport. 

2.3. Upon satisfaction, Mercantile Marine Department (MMD) / Maritime Training Trust (MTT) cell shall grant permission to change photograph / signature.

 2.4. Such permission for change in photograph / signature shall be provisional and subject to verification at a later stage. 

2.5. The new photograph / signature should be as per the specified requirements. Directorate General of Shipping, Mumbai Page 3 of 9 

2.6. If it comes to the notice of the Directorate that the company / candidate has falsified photograph / signature, strict disciplinary action shall be initiated against the company and the candidate. The company / candidate shall be debarred from being associated with DG Shipping for a period of up to five years. 

3. The seafarers / candidates who were issued INDoS numbers prior to the issuance of DGS Training Circular No. 08 of 2019 dated 30.04.2019 and desiring to change their photograph / signature in order to access e-learning shall follow the following procedures. 

3.1. The candidate / seafarer shall send email to any of the MTI he / she desires to join for attending the maritime course. 

3.2. The MTI shall verify the photograph / signature of the seafarer against the passport and send change request by email to ttc-dgs@nic.in along with copy of passport.

 3.3. Upon satisfaction, MMD / MTT cell shall grant permission to change photograph / signature. 

3.4. Such permission for change in photograph / signature shall be provisional and subject to verification at a later stage. 

3.5. The new photograph / signature should be as per the specified requirements. 

3.6. If it comes to the notice of the Directorate that the MTI / candidate has falsified photograph / signature, strict disciplinary action shall be initiated against the MTI and the candidate. The MTI / candidate shall be debarred from being associated with DG Shipping for a period of up to five years. 

4. Candidates / seafarers who had uploaded their Photograph / signature earlier in their profile but the same is not visible now in their seafarer profile. Such candidates shall follow the procedure given below.

 4.1. The candidate / seafarer shall approach his company.

 4.2. The company shall verify the photograph / signature of the seafarer against the passport and send change request by email to ttc-dgs@nic.in along with copy of passport. 

4.3. Upon satisfaction, MMD / MTT cell shall grant permission to change photograph / signature. 

4.4. Such permission for change in photograph / signature shall be provisional and subject to verification at a later stage.

 4.5. The new photograph / signature should be as per the specified requirements. 

4.6. If it comes to the notice of the Directorate that the company / candidate has falsified photograph / signature, strict disciplinary action shall be initiated against the company and the candidate. The company / candidate shall be debarred from being associated with DG Shipping for a period of up to five years. 

4.7. Please be informed that this grant of permission may take time as the priority shall be given to those requiring e-pass for Sign ON / Sign OFF. 

5. Candidates / seafarers who had never uploaded their Photograph / signature in their profile shall follow the procedure given below (Same procedure to be followed for uploading photograph / Signature). 

Step 1: Go to www.dgshipping.gov.in Directorate General of Shipping, Mumbai Page 4 of 9 

Step 2: Login to eGovernance system by entering the login credentials. 

Step 3: Click on “Update seafarer profile” 

Step 4: Go to “Documents”’ on the top menu and Click on “upload documents”. 

Step 5: Click on “click to read photo / sign guidelines” or click below link to read the guidelines 220.156.189.33/esamudraHelp/seafarer/cdc/PhotoGuidlenes.pdf 

Step 6: Read instructions for uploading photograph & signature. 

Step 7: Select “photo” from the dropdown list of “Document type”. Step 8: Click on “Browse” to select the photo from your device and then click on “Upload” to upload the photo.